We believe in a world where people go to work happy and go home happier.

It’s easy to imagine transformation requires monumental events — groundbreaking ideas, life-changing annual summits and ‘radical disruption’. We believe real transformation occurs in the everyday. The daily conversations, interactions and touchpoints that add up to shape people’s experience of work. In these often-overlooked moments lie opportunities to transform lives, organisations and industries.

It begins with the realisation that work is just an experience, much like any other — made of countless moments occurring over hours, days, weeks, years, and careers. A series of touchpoints experienced positively, negatively, or neutrally, all merged in our memory.

How do people experience a day, a month, a year... a career? What’s their onboarding experience? How do they experience programs? How do they experience health and safety? What’s the retirement or resignation experience?Each of these big events is simply a series of smaller moments strung together. By mapping these interactions between people and the organisation; with their leaders and each other — by designing people’s experience — we transform the way they feel about work.

And that’s when possibility happens. Increased engagement, better performance, stronger cultures — a world where people go to work happy and go home happier.

Transforming the safety experience through human connection.

For all our apparent complexity, humans are actually quite uncomplicated. Strip away the volatile emotions, seemingly irrational behaviours, conflicting beliefs and opinions, quirks and peccadillos, we all share the same basic needs. Air, food, sleep and shelter; but almost as fundamental — a need for connection. A yearning to be loved and to feel like we belong. Our relationships with others can make even the most unbearable hardships tolerable.

We help leaders connect: with their teams, ideas with people, people with skills and knowledge, and people with each other and the organisation. From communication to learning experiences to leadership development to business strategy — strengthening these everyday connections yields massive transformation.

To inspire people to bring their best means understanding how they think and how they feel; what drives them — what moves them. It means connecting with them in an inherently human way.

As we move into a future where technology compounds the issue of social isolation, and repetitive, process-oriented tasks are automated or replaced by AI, the value people will bring to work are the human skills. The capacity for growth and empathy; meaningful connection; and the ability to work together towards a common purpose.

We believe in the difference-makers and visionaries, trend-setters and forward-thinkers, the influencers and leaders. Behind every big impressive brand are equally impressive individuals. The ones who see the world for all it could be and work tirelessly to make it happen. Driven to make a difference — to progress, transform and re-imagine. Bold enough to take the harder path and face the inevitable resistance that comes from doing things differently.

We’re thrilled to be partners in the best of their thinking. Invited into their world, our work extends, elevates and executes the ideas and vision of these rare few, to move the many — the several billion people who shape our world’s largest organisations. For the few who move the many, we make possible.

Always human

Empathy is our default. We never assume, we always ask. Above all, we bring our whole selves to our work — capable of the remarkable, and the most magnificent failure. We own mistakes and are just as comfortable calling each other out or pushing back when necessary. We’re still friends in the end.