A typical career is composed of countless parts, all contributing to the overall experience of work.
We partner with People & Culture and EX leaders to reimagine all stages of the employee lifecycle (and beyond), providing a compelling and coherent experience from the employee value proposition and employer brand, to delivering on those promises through onboarding and inductions, performance, learning and development, career pathways, safety and wellness, all the way to retirement and outboarding.
In this way, the employee experience is the way people experience, recall and retell the story of their day, week, year and career. And it directly translates to increased engagement, better culture, a stronger employer brand and improved business and people performance.
Our approach combines experience design, human-centred design and design thinking. We use journey mapping, empathy maps and persona activities to redesign the moments that matter — bringing to life remarkable individual and organisation-wide experiences.
Working with forward-focused leaders at a national and global level, we’ve developed award-winning experiences, strategies and communication that has had a measurable and considerable impact on employees and organisations.
We partner with leaders to —
Define/redefine their employer brand and EVP.
Develop engaging and impactful inductions, onboarding, performance, career pathways and other lifecycle experiences.
Communicate important policies in an engaging way, leading to real and lasting behaviour change.
Improve the connections between leaders and their teams, and people and the organisation.
Develop highly effective engagement strategies, drawing on experience design and human-centred communication methodologies.
Improve the impact of programs and internal campaigns, resulting in a better return on investment.
Develop internal change and brand narratives.
Run human-centred design workshops.
